Returns & Exchanges
At SharkNinja, we stand behind the quality of our home appliances and offer a 60-day money-back guarantee to ensure your complete satisfaction. If you are not entirely happy with your purchase, you may return it for a full refund of the purchase price, excluding shipping and handling.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to locate your purchase and start the process.
Print Prepaid Label
Select the items you wish to return and print the generated prepaid shipping label provided through our automated system.
Pack Your Product
Securely place the item in its original packaging, including all accessories and manuals, and attach the return label to the outside of the box.
Ship and Track
Drop off your package at any authorized carrier location; once received and inspected at our warehouse, your refund will be processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing